Legal

Refund & Cancellation Policy

Last updated: May 8, 2026

1. Summary

14-day cooling-off period from purchase — full refund, no questions. Cancel anytime in your account; renewal stops. Cohort sales have stricter rules — see §4.

2. Cooling-Off (14 days)

Per Israeli consumer protection regulations, you have 14 days from purchase to cancel and receive a full refund — even if you used the service. Email billing@orlens.co.il with subject "Cool-off cancellation" — refunded within 14 business days.

3. Subscription Cancellation

From /account. Monthly: next renewal stops. Annual: same. No partial refund for unused months (except §5).

4. Cohort (e.g. 8-week Business)

• Before cohort starts: full refund within 14-day cool-off.
• 7+ days before start: full refund.
• Within 7 days of start: 50% refund.
• After start: no refund. Transfer to next cohort possible for nominal fee.

5. Service Outage

Outage 72+ hours: pro-rata credit on next bill. 14+ day outage on annual: cancel with pro-rata refund of unused term.

6. Non-Refundable Cases

Terms violation, account sharing/fraud, or material consumption during cool-off (§7).

7. Material Use During Cool-Off

Israeli law allows deduction of up to 5% (or ₪100, whichever is lower) if 50%+ of content was consumed within the cool-off window.

8. AI Review Refunds

Used reviews are non-refundable. Remaining quota carries through paid period.

9. How Refunds Are Processed

Refunded to original payment method within 14 business days. Issues: billing@orlens.co.il.

10. Disputes

We try to resolve amicably. Israeli Consumer Protection Authority: gov.il/consumer.

See also: Terms of Service · Privacy Policy